Refund Policy

At Barely, each piece is made and packaged with care to ensure quality and satisfaction. For hygiene reasons and due to the nature of our products, we do not offer refunds or returns.

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If you receive an incorrect or defective item, we will gladly replace it with a new one.

Please note that:

• All purchases are final once payment has been processed.

• We do not offer refunds or credits for any reason, including change of mind, incorrect sizing, or dissatisfaction with the style or fit.

• Because our products are intimate apparel, we cannot accept any items back once they have left our facility.

If you receive:

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• the wrong item, or

• an item that is damaged or defective,

Please contact us within 7 days of receiving your order. We will review your case and arrange for a replacement to be sent.

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To process a replacement, we may ask for:

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• your order number,

• photos of the damaged or incorrect item, and

• confirmation of your shipping details.

We will cover all shipping costs for approved replacements.

We do not offer traditional exchanges (e.g. size swaps). Please check our size guide carefully before purchasing to ensure the best fit.

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If you received the wrong size or item due to our error, we will gladly replace it with the correct product at no cost to you.

Once an order has been placed and payment confirmed, it cannot be cancelled. Please ensure all details are correct before completing checkout.

If you believe your order qualifies for a replacement, please contact our customer support team at hello@barely.co.za

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Please include your order number and clear photos of the issue so we can resolve it quickly.